How to Fix A Paper Jam in 7 Easy Steps

Thursday, April 10th, 2014

Regular photocopier maintenance and use of the right paper in the proper trays minimizes the occurrence of paper jams. However, it is inevitable that there will be an occasional jam.

When you can troubleshoot the issue yourself, you will be able to resolve most paper jams on your own, reducing copier downtime and the need to call in a technician. The next time you’re dealing with a paper jam, take the following steps.

How do you fix a paper jam in a copier?

  1. Locate the paper jam. You may have to open the cover of the machine to find the problem. If the issue is not in the machine’s interior, check the paper trays.
  2. Once you have found the paper jam, turn off the copier. You don’t want to have the copier on while you attempt to remove the jammed paper.
  3. If possible, hold the paper and pull it out in the opposite direction that it was fed into the machine. Be careful not to pull too hard, as you may tear the paper.
  4. Once you have taken out the paper, check the area for any remaining paper shreds. If necessary, remove them.
  5. Inspect the photocopier rollers for damage, making sure that all of the components are in good working order. As you check the rollers, keep an eye out for snags that may cause future paper jams.
  6. After you have fixed the paper jam and confirmed that everything is working properly, put the paper trays and cover back in place. If there are any damaged pieces, replace them or call in a technician to replace them.
  7. If there are any paper jam messages on the photocopier’s display screen, take the necessary steps to cancel them. Typically the display will indicate which button must be pushed to cancel the message.

What can you do to prevent paper jams from occurring again?

If you experience paper jams on a regular basis, take one or more of the following tips to prevent them.

Keep the paper sealed and dry. Paper works best in a copier when it is fresh and dry. Keeping paper sealed in a package in a warm, dry environment until you use it minimizes exposure to humidity and dampness, both of which can result in curling edges and sticking sheets. Any time the paper does get damp, replace it right away. While statically charged paper is less harmful than damp paper, you should still play it safe and replace highly charged paper, as it can also cause sticking.

Use the correct type of paper and paper settings. Whenever you prepare to make a copy, check that you are using the right type of paper and copier settings for the job. Take the time to load the paper gently and evenly so that it doesn’t feed into the machine at an odd angle, which increases the risk of a jam. If the wrong setting is selected, the machine may indicate that there is a jam even when there isn’t one. Using the wrong type of paper presents a potential risk for damaging the machine’s inner workings.

Who can fix a jammed copier in Amarillo, Texas?

UCI is a full service Amarillo copier company with services for copiers, printers, and scanners. We have been serving the greater Amarillo area for over two decades. Whether you need a simple fix like a paper jam or a whole new copier, UCI’s reliable technicians can be at your business in just a few hours. Give us a call today at 806-372-7722.