How to Fix a Broken Copier

Calendar Tuesday, November 5th, 2013

broken copierWhen your office copier breaks down, it is easy to panic and not use good judgment about tackling the issue. It is important to stay calm and remember basic troubleshooting methods. First step: Don’t kick it. That won’t help the matter. With these few simple tips, though, you will be able to diagnose and fix the problem at hand. When you are able to fix a copier yourself, you may even be able to save yourself a few dollars.


The first step for fixing a copier is determining the cause of the problem. Until you know why your copier isn’t working, you won’t be able to fix the issue. Check out one or more of the following:

  • Paper jam. Open the front of a copier. If you can see a paper jam, follow the instructions that are printed on the interior of the machine. Store copier paper in a cool, dry place to reduce the risk of moist and/or curled paper causing jams.
  • Dirty glass. Use a cloth and copier specific glass cleaner to clear the glass of paper dust, ink, and any additional materials. Complete this cleaning process on a regular basis to ensure clean glass that is free of debris.
  • Empty toner cartridge. Typically lighter or darker copier pages are the result of an empty or nearly empty toner cartridge . Follow the manufacturer’s instructions for changing the cartridge.

Read the manual

If you run into issues solving any of the previously mentioned issues or you still can’t figure out what is wrong, pull out the copier manual. Make sure to follow any instructions in the manual in full. Straying from the directions may make the issue even worse.

Call a copier technician

When all else fails, you can always get in touch with your copier company, such as UCI in Amarillo, Texas. Reputable copier companies have their own technicians or they have contracts with the top technicians in the area. You’re guaranteed to get the best possible service at a great price when you work with highly regarded technicians, such as the ones at UCI.

Before you hire a technician, check the response time . If possible, you should hire a repairman who can arrive at your office within 4 hours’ time. Qualified technicians understand that businesses have deadlines and time-sensitive assignments that rely on a working copier. They will do everything in their power to get copiers up and running again as soon as possible.

When you’re in need of a copier company in Amarillo or the Texas Panhandle, look no further than UCI. UCI owner Don Carver has been working in the copier business for over 25 years. Our experienced staff is committed to offering the best copier services in the area and our copier technicians have an average 1.3 hour response time. Give us a call at (806) 372-7722.