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4 Top Questions About Copier Repair You Need To Know

Monday, December 30th, 2019

When your office copier goes down, it can impact the productivity of your business. Your day and even workweek can come to halt simply because of a printing issue. All businesses are different, but there are many questions that almost everyone will ask when a copier needs repair. Here are some of the most common questions.

Is my copier breaking down because of print volume?

If you purchased a copier when your business was smaller or did not consider your print volume, it could easily malfunction. If your copier is not made to handle your current print volume, it can break down and will need repairs. Managed print services can help you figure out if your copier is adequate or if you are spending more on repairs than a new machine.

What issues mean I need copier repair?

How do you know if you need copier repair? There are actually some common issues that you can look out for.

  1. Paper jams: This problem is most often caused by improper paper loading and using the wrong size of paper. If you make sure to avoid these two mistakes, your copier should jam less. If it jams for mechanical reasons, it will need repair.
  2. Lines on the paper: Having lines on your documents can be frustrating, especially when you are printing or copying important documents. This problem can be caused by dirty glass or mirrors within the copier or a drum blade malfunction. Both of these issues can be solved with copier repair and maintenance.
  3. Wrinkled papers: Important documents should never be wrinkled. If your copier is causing this issue, there could be moisture in the fuser assemblies or the feeders are worn out. You will need repair for both malfunctions.
  4. Copies are too light or too dark: When your copies turn out too light or dark, you can’t tell what is on them. You can check to make sure you have enough toner and make sure that the settings are correct. If that doesn’t solve the problem, contact a copier repair company.

Should I call the manufacturer or a repair company?

If you aren’t concerned about time or money, a manufacturer can be a great option for you. They can be a direct source for repairs and helpful information. But, it can take time for a technician to get to you and could be costly.

A local copier repair company is a better option for many businesses. They are focused on customer service and support, so you will not have to wait long before one comes to fix your copier. As locally owned businesses, they understand the importance of functioning equipment.

What should I look for in a local repair company?

There are many things that you should look for in a professional copier repair company. They should have relationships with office equipment dealers and be able to easily supply you with parts and supplies. Here are some other important traits to look for.

  • Fast response times
  • Trained and qualified techs
  • A strong reputation
  • Community involvement
  • Delivery and schedules
  • Leasing options
  • Managed print services

Do you need local, professional copier repair?

If you’re looking for a repair company to help you maintain and keep up with your copier, UCI Document Solutions can help. We offer a large variety of services like Repair, Managed Print Services, and Leasing. Give us a call at (806) 372-7722 in Amarillo or (806) 722-0544 in Lubbock, Contact Us by email to learn more.