Extensive knowledge of and strong commitment to the area. When you work with a large, national copier company, you often have management based in a centrally located office that is not familiar with or invested in the regional markets. When you work with a small, locally owned copier company, all of the operations are local and the management is fully committed to the region. Local owners understand the needs and preferences of the local business owners and cater to them accordingly so that they will be successful.
Reputable brands and parts inventory. You don't want to take your chances with a large copier company that stocks unknown copier brands and doesn't know anything about the parts that they carry. When you work with local companies, you can visit their copier showrooms in person and talk to their sales staff about the parts that they keep in stock.
Same-day delivery supplies. When you need copier parts, you need them right away. You cannot afford to wait a few days, much less a week. Many companies choose large copier dealers because they have the cheapest delivery supplies. Inexpensive supplies are manufactured overseas and come with shipping costs and wait times. It is well worth the money that you'll spend to get high quality parts delivered from a local warehouse in a timely manner.
Highly skilled, local technicians. Modern copiers are complex and require a wide variety of skill sets to handle their digital, electrical, chemical, and mechanical systems. Some dealers provide service contracts while other dealers refer their customers to qualified technicians in the area. Local companies are familiar with all of the local technicians. As such, they only work with repairpeople who have extensive service and installation experience and are familiar with their particular copier brands and models.
Prompt service calls. Companies do not have time to sit around and wait for repair technicians when their copiers aren't working. The copier industry standard response time for their technicians is four hours. Make sure that you select a locally operated copier company that can make or beat this claim and has testimonials or reviews that confirm it. If reviews are not readily available, don't be afraid to ask for references. Get in touch with a few of them before you sign a contract.
UCI is a locally owned and operated Amarillo copier company that serves the entire Texas Panhandle. UCI offers same-day delivery of supplies and parts and employs highly qualified copier technicians. Our average technician response time 1.3 hours. At UCI, customer service is the No. 1 priority, so you know you’ll be in good hands. Give us a call today.